M-TIBA platform disruption

Incident Report for Carepay

Resolved

This incident has been resolved.

Posted May 22, 2026 - 07:58 UTC

A fix has been implemented and we are monitoring the results.

Posted May 22, 2026 - 07:57 UTC

Issue identified and is being resolved

Posted May 22, 2026 - 07:57 UTC

We are currently investigating this issue.

Posted May 21, 2026 - 00:30 UTC

This incident affected: Kenya v3 (Portal, USSD, Mobile App).