Platform downtime - UAE Instance
Monitoring - A fix has been implemented and we are monitoring the results.
May 06, 2026 - 08:29 UTC
Update - We are continuing to work on a fix for this issue.
Mar 05, 2026 - 11:54 UTC
Update - We are continuing to work on a fix for this issue.
Mar 05, 2026 - 11:53 UTC
Identified - Investigations indicate root cause to be AWS outage in the ME region
Mar 01, 2026 - 16:30 UTC
Investigating - We are currently investigating this issue.
Mar 01, 2026 - 15:30 UTC
Legacy platform retirement
Monitoring - Legacy platform being decommissioned
May 01, 2026 - 12:00 UTC
Investigating - We are currently investigating this issue.
May 01, 2026 - 11:50 UTC
Uptime over the past 90 days. View historical uptime.
Kenya v3 Operational
90 days ago
99.95 % uptime
Today
Portal Operational
90 days ago
99.93 % uptime
Today
USSD Operational
90 days ago
99.93 % uptime
Today
Mobile App Operational
90 days ago
99.93 % uptime
Today
Business Intelligence Operational
90 days ago
100.0 % uptime
Today
Kenya v2 Under Maintenance
90 days ago
100.0 % uptime
Today
Kenya USSD Under Maintenance
90 days ago
100.0 % uptime
Today
Kenya Provider portal Under Maintenance
90 days ago
100.0 % uptime
Today
Kenya Payer Portal Under Maintenance
90 days ago
100.0 % uptime
Today
Kenya Mobile App Under Maintenance
90 days ago
100.0 % uptime
Today
Kenya Business Intelligence Under Maintenance
90 days ago
100.0 % uptime
Today
UAE Degraded Performance
90 days ago
8.49 % uptime
Today
UAE Payer Management Degraded Performance
90 days ago
8.49 % uptime
Today
UAE Underwriting Degraded Performance
90 days ago
8.49 % uptime
Today
UAE Policy Setup Degraded Performance
90 days ago
8.49 % uptime
Today
UAE Policy Enrollment Degraded Performance
90 days ago
8.49 % uptime
Today
UAE Provider Management Degraded Performance
90 days ago
8.49 % uptime
Today
UAE Case Management Degraded Performance
90 days ago
8.49 % uptime
Today
UAE Claims Management Degraded Performance
90 days ago
8.49 % uptime
Today
UAE Payments Degraded Performance
90 days ago
8.49 % uptime
Today
UAE Mobile App Degraded Performance
90 days ago
8.49 % uptime
Today
UAE User Management Degraded Performance
90 days ago
8.49 % uptime
Today
UAE Reporting Degraded Performance
90 days ago
8.49 % uptime
Today
UAE Business Intelligence Degraded Performance
90 days ago
8.49 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 2, 2026

No incidents reported today.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026
M-TIBA platform disruption
Resolved - This incident has been resolved.
May 22, 07:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 07:57 UTC
Identified - Issue identified and is being resolved
May 22, 07:57 UTC
Investigating - We are currently investigating this issue.
May 21, 00:30 UTC
May 21, 2026
May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

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