Platform downtime - UAE Instance
Update - We are continuing to work on a fix for this issue.
Mar 05, 2026 - 11:54 UTC
Update - We are continuing to work on a fix for this issue.
Mar 05, 2026 - 11:53 UTC
Identified - Investigations indicate root cause to be AWS outage in the ME region
Mar 01, 2026 - 16:30 UTC
Investigating - We are currently investigating this issue.
Mar 01, 2026 - 15:30 UTC
Uptime over the past 90 days. View historical uptime.
UAE Major Outage
90 days ago
51.18 % uptime
Today
UAE Payer Management Major Outage
90 days ago
51.18 % uptime
Today
UAE Underwriting Major Outage
90 days ago
51.18 % uptime
Today
UAE Policy Setup Major Outage
90 days ago
51.18 % uptime
Today
UAE Policy Enrollment Major Outage
90 days ago
51.18 % uptime
Today
UAE Provider Management Major Outage
90 days ago
51.18 % uptime
Today
UAE Case Management Major Outage
90 days ago
51.18 % uptime
Today
UAE Claims Management Major Outage
90 days ago
51.18 % uptime
Today
UAE Payments Major Outage
90 days ago
51.18 % uptime
Today
UAE Mobile App Major Outage
90 days ago
51.18 % uptime
Today
UAE User Management Major Outage
90 days ago
51.18 % uptime
Today
UAE Reporting Major Outage
90 days ago
51.18 % uptime
Today
UAE Business Intelligence Major Outage
90 days ago
51.18 % uptime
Today
Kenya v2 Operational
90 days ago
100.0 % uptime
Today
Kenya USSD Operational
90 days ago
100.0 % uptime
Today
Kenya Provider portal Operational
90 days ago
100.0 % uptime
Today
Kenya Payer Portal Operational
90 days ago
100.0 % uptime
Today
Kenya Mobile App Operational
90 days ago
100.0 % uptime
Today
Kenya Business Intelligence Operational
90 days ago
100.0 % uptime
Today
Kenya v3 Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
USSD Operational
90 days ago
100.0 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Business Intelligence Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 17, 2026

No incidents reported today.

Apr 16, 2026

No incidents reported.

Apr 15, 2026
Decommissioning of legacy platform
Completed - The scheduled maintenance has been completed.
Apr 15, 04:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 5, 11:54 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 4, 13:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 10:03 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 4, 10:02 UTC
Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

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